Frequently Asked Questions

Everything you need to know about shopping with Machine House Clothing.

What is the standard shipping time for orders?

We typically process orders within 1-2 business days. Standard domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.

How do I process a return or exchange?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.

What payment methods do you accept?

Machine House Clothing accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Afterpay.

How can I ensure I'm ordering the right size?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.

Are your materials sustainably sourced?

We are committed to quality and ethics. Many of our collections utilize organic cotton and recycled polyester. Specific material details can be found under the 'Fabric & Care' section of each product listing.

Can I track my order once it has shipped?

Yes. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.